Privacy Policy — Emerald Lite and VizAi Tech

Last updated: November 1, 2026

VizAi Tech provides Emerald Lite, a private video recording companion for compatible Meta glasses, and VizAi Tech, a technician work companion. This policy covers these mobile apps and the related services they use. Contact matt@vizaitech.com for privacy questions or requests.

Information used by both apps

Account and organization information: your sign-in email, account ID, organization membership, role and authentication/session information. A name may be associated with your organization account. These identify you, secure access and keep workspaces separate.
Video and recording information: silent video you choose to record, saved parts, duration, capture times, format and upload/recovery status. Recordings can include people, equipment and other information visible to the camera.
Device and service information: app installation/session identifiers, device and glasses connection information, software/firmware versions, permissions, network request information and operational errors. These support authentication, pairing, reliable uploads and troubleshooting.
Support requests: the contact information and details you choose to send when asking for help or exercising a privacy right.

Emerald Lite stores standalone recordings in your private account and organization workspace. It does not offer voice assistance or AI visual analysis. Its saved videos have no audio track.

Additional information used by VizAi Tech

VizAi Tech processes assigned Repair Orders, Lines and Steps, equipment and vessel identifiers, instructions, notes, work timers, progress and completion events, linked recordings, and manager review information. Work records can contain information entered by your organization about customers or equipment.

If you activate voice assistance, microphone audio and relevant work context are sent to OpenAI to process speech and provide responses. The service can process transcripts and command results. Voice is separate from silent video recording. If your organization enables visual validation and you use it, selected camera frames and relevant task context are sent to OpenAI for advisory analysis. Selected review images and structured assessments may be retained privately for manager review. AI guidance does not complete work on your behalf; you remain responsible for checking and explicitly completing it.

If you use Report AI content, we receive the feature and concern you select, your description (including any response text you choose to quote), your account and organization identifiers, and the submission time. Reports are private to VizAi Tech support and safety review. The form does not automatically attach audio, video, selected frames or AI diagnostic captures. We use reports to investigate concerns and improve safety. Reports and review records remain until an authorized deletion or applicable retention process removes them; contact us for access or deletion requests.

Providers and access

We use Supabase for authentication, database and private file storage, Railway for application hosting, and OpenAI for the optional technician AI features. Providers process information needed to provide their services, subject to their applicable terms and data controls. Do not assume that a provider has zero retention merely because a feature processes data transiently.

The Meta Device Access Toolkit connects the apps to supported glasses and the Meta companion app. These builds disable the SDK's optional analytics and crash reporting. Connection, permission and registration exchanges still occur when you connect glasses. Your separate Meta account and companion app are governed by Meta's privacy policy; this app-level opt-out does not change those settings.

Authorized organization personnel can access work information according to their role and the service's access controls. Recordings are not a public feed. We may disclose information when required by law or to protect rights and security. These apps do not include advertising or advertising tracking SDKs.

Permissions and your choices

Bluetooth/nearby-device access connects compatible glasses. Camera permission enables glasses video and, in VizAi Tech when enabled, visual validation. Microphone permission is used for VizAi Tech voice features. Recording status notifications and foreground services support ongoing capture. You can decline or revoke permissions in your phone or Meta app settings; the corresponding features then may not work. Neither app requests GPS location, contacts or SMS access for its core workflow. Avoid capturing people or confidential material without appropriate permission.

Retention and security

Accounts remain while needed to provide your organization access. Work records, recordings, review evidence and audit information remain according to the applicable organization policy and business, security or legal requirements. Ordinary work records and uploaded recordings do not automatically expire; they remain until an authorized deletion or an applicable retention process removes them. Optional visual review evidence has its own retention and review rules. Contact us for the rules applicable to your organization and request deletion as described below.

Original recording files can remain in the app's private storage on your phone after upload. Signing out does not necessarily erase them. Removing the app or clearing its storage removes local copies but does not delete server copies; unsynced recordings may be lost. Provider backups and security records may persist for their applicable retention periods after primary records are removed and are not a substitute for an active user account.

The services use encrypted connections and authenticated, organization-scoped access to private data. No security measure guarantees absolute protection.

Account and data requests

Accounts are provided through organizations; these apps do not provide public self-registration. You can request access, correction or deletion by emailing matt@vizaitech.com from your account email. See Account and data deletion for the information to include. We verify your identity and coordinate organization work-record requests with the responsible administrator. Account removal does not automatically erase records your organization must retain. We will explain any applicable retention limitation and the result of your request.

Depending on where you live, you may have additional privacy rights and the right to contact a privacy regulator. Processing may occur outside your country. Contact us about applicable transfer arrangements or privacy rights.

Audience and policy changes

These apps are intended for adult professional users and are not directed to children. Contact us if a child has provided personal information. We may update this policy as the service changes; the date above identifies the current version. Support is available at vizaitechnology.com/support.