Account and data deletion — Emerald Lite and VizAi Tech

You can request deletion without reinstalling or signing in to either app. Email matt@vizaitech.com with the subject Account/data deletion request.

Include:

• The app name: Emerald Lite, VizAi Tech, or both.
• Your account email and organization name.
• Whether you want your account removed, particular recordings/data deleted, or both. Identify recordings by approximate date/time if possible.

Send the request from your account email when possible. Do not send a password, sign-in code, payment information or a copy of private video. We may ask for additional information needed to verify your identity and authority over the requested data. If you cannot access your account email, explain that in your request and we will arrange an appropriate verification method.

After verification, we review the requested account, profile and content for deletion, and coordinate organization-owned work records with the responsible administrator. Removing an account ends its access. Eligible account/profile data and requested recordings are deleted from active systems; work records, audit/security information or records subject to legal obligations may need to be retained. We will explain any retained categories, the applicable reason and retention period when handling your request. Backup/provider retention may continue under the applicable retention schedule.

Ordinary work records and uploaded recordings have no automatic expiry before an authorized deletion or an applicable organization retention process. A request to remove login access alone does not schedule those records for deletion. Tell us when you also want recordings or other content removed.

Deleting an app, clearing its local storage or signing out does not request server-side deletion. Removing the app or clearing its storage removes local recordings, including unsynced footage. Upload or preserve any recordings you need before doing so. We cannot remotely erase local copies on a device we do not control.

These are organization-managed accounts; there is no public account-creation flow in either app. You may also contact your organization administrator for access or work-record questions. You can still contact us directly to request deletion of your personal data.

See our Privacy Policy or Support page for more information.